EUC Ops Analyst

Job Description

Job Title End User Computing Analyst Location Pune, Maharashtra, India Experience 3-5 years The End User Computing Analyst will be responsible for ensuring the effective operation of end-user devices, providing technical support, and maintaining a high level of customer satisfaction. The role involves managing desktop, laptop, and mobile devices, troubleshooting hardware and software issues, and collaborating with IT teams to implement solutions. Provide prompt and professional support to end-users through various communication channels (email, phone, and in-person). Resolve incidents and service requests related to end-user computing devices, applications, and services. Perform installations, configurations, and upgrades of hardware and software. Conduct training sessions for end users on new technologies and software applications. Collaborate with IT teams to ensure compliance with security policies and best practices. Document support processes, incidents, and resolutions in the ticketing system. Assist in the deployment and maintenance of workstations, laptops, and mobile devices. Participate in IT projects and initiatives as required. Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in end-user computing support or IT support. Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications. Excellent troubleshooting skills and ability to work with minimal supervision. Strong verbal and written communication skills. Certification in ITIL, CompTIA A+, or similar is a plus. What We Offer Competitive salary and benefits package. Opportunities for professional development and career advancement. A dynamic and inclusive work environment.