EUC Jr Engineer

What will you do:

The EUC Ops Analyst will be responsible for the day-to-day operations and support of end-user computing technologies, ensuring that users have a seamless experience with their devices and applications. This role involves troubleshooting technical issues, providing support and training to end-users, and collaborating with other IT teams to improve and streamline processes.

How you will do it:

• Provide first-line support for end-user computing devices, including desktops, laptops, and mobile devices.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Collaborate with cross-functional teams to implement and enhance end-user computing solutions.
• Document support processes and update knowledge base articles.
• Assist in onboarding new users, including setup and configuration of devices.
• Participate in training sessions to educate users on new technologies and processes.

What we look for:

• Bachelor s degree in IT, Computer Science, or equivalent experience required.
• 1 to 3 years of experience in IT support or a related field.
• Strong troubleshooting skills with knowledge of various operating systems.
• Familiarity with IT service management tools and ticketing systems.
• Excellent communication skills and the ability to work with both technical and non-technical users.
• Proactive attitude with a focus on continuous improvement.

Awards and Recognitions:

• Great Place to Work-Certified, Oct 2023 - Oct 2024.
• Honored with a NASSCOM Enterprise Cloud Adoption Award for commitment to leveraging cloud technology for sustainability.