Onsite Support Executives

Candidate should know Tally.ERP9 & Software.

Up-to-date knowledge of the latest IT and software trends.

In-depth knowledge of hardware and software.

Key responsibilities

• Network design and implementation:

  Plan and install new network components, including physical hardware, to meet business needs.

• Maintenance and upgrades:

  Perform regular maintenance, install software patches, and upgrade network hardware to ensure optimal performance and security.

• Troubleshooting and support:

  Diagnose and resolve network hardware, software, and connectivity issues, providing on-site technical support to users.

• Security:

  Implement and manage network security measures, including firewalls, access controls, and VPNs, to protect data and systems.

• Monitoring and analysis:

  Monitor network performance, analyze data to identify potential issues, and make recommendations for improvements.

• Documentation:

  Maintain up-to-date records of network configurations, diagrams, and procedures.

• User and vendor collaboration:

  Coordinate with users to address their needs and work with third-party vendors for services and support.

Required skills and qualifications

• Deep understanding of networking technologies and protocols (e.g., TCP/IP, DNS, DHCP)
• Experience with network devices such as routers, switches, and firewalls
• Problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to manage projects and work autonomously
• Familiarity with cybersecurity principles