Escalations Specialist

Job Description

You’ll be our- Escalations Specialist You’ll be based at- IBC Knowledge Park, Bengaluru/Ather Hosur Factory/Other city name You’ll be aligned with- Customer Success Manager You’ll be joining our- Escalations Team Roles and Responsibilities De-escalation & Rapport Building – Effectively manage customer concerns, use appropriate retention strategies, and foster positive relationships during the resolution process. Cross-Functional Collaboration – Work closely with internal teams to ensure quick and effective issue resolution. Resolution Ownership – Take full ownership of customer concerns, track their progress, and follow up until a satisfactory resolution is achieved. Here’s what we’re looking for Excellent Communication Skills( Mandatory ) – Ability to communicate clearly and effectively with customers, internal teams, and stakeholders. Strong written and verbal communication is essential. Past Experience – Prior experience in handling customer escalations is mandatory. Good Product Knowledge – Strong understanding of our products and services to provide accurate and effective solutions to customers. A good knowledge about Salesforce ( optional) What you bring to Ather Experience: Minimum 2 years in Customer Support & Escalations Handling Education : A graduate in any field with strong acumen for customer service Show more Show less