ERP Support Specialist

ERP & NCR Counterpoint experienced

Client company Introduction:



System Support Specialist

Overview:

Systems Support Specialist

Key Responsibilities :

• Keep systems running:

   Monitor and support all business applications, ensuring minimal downtime and reliable performance.

• ERP support:

   Serve as the go-to resource for NCR Counterpoint, handling troubleshooting, configurations, and user issues.

• SQL & reporting:

   Write and optimize SQL queries, validate data, and support reporting needs for operations and management.

• Integrations & updates:

   Support system integrations with e-commerce, WMS, and other tools; test and validate updates or patches before rollout.

• User support & training:

   Provide hands-on support to end users, document processes, and train staff on system functionality.

• Problem-solving:

   Partner with internal teams and external vendors to resolve issues quickly and keep operations on track.

Qualifications:

• 2-4 years

   of experience in 

  application or systems support

  .
• Hands-on experience with 

  ERP systems

   (NCR Counterpoint experience strongly preferred).
• Proficiency in 

  SQL

   (queries, troubleshooting, reporting).
• Strong problem-solving skills with attention to detail.
• Ability to thrive in a 

  fast-paced, team-oriented environment

  .
• Excellent communication skills for working across departments and with vendors.

Preferred But Not Required:

• Experience in 

  wholesale, distribution, or retail environments

  .
• Familiarity with reporting tools (Crystal Reports, SSRS, Power BI).
• Understanding of APIs and system integrations.

Other Details:

Remote from Pakistan and India

2 - 4 years

Timings US time Zone

Monday - Friday (6 pm - 3 am) & Saturday (Half Day)

About HR Ways: