Posted:2 weeks ago|
Platform:
Work from Office
Full Time
We are looking for a hands-on ERP Support & Implementation Engineer to join our team. The ideal candidate should have prior experience working with ERP systems, handling client support, troubleshooting functional and technical issues, and assisting in ERP implementations. Key Responsibilities: Provide day-to-day support to end users for ERP-related queries, issues, and troubleshooting. Collaborate with internal teams and clients to gather requirements and assist in ERP system implementation. Perform initial system setups, user configurations, and data migration activities. Monitor system performance and coordinate with technical teams for resolution of bugs or integration issues. Conduct user training sessions and prepare user manuals or support documents as required. Assist in testing new features and updates before deployment. Maintain detailed records of client issues, resolutions, and ongoing support activities. Required Skills and Experience: 1 to 5 years of experience in ERP support and implementation. Strong understanding of ERP processes (finance, inventory, purchase, sales, etc.). Familiarity with any ERP platform . Good problem-solving and communication skills. Experience in client handling and providing remote or onsite support. Ability to work independently and manage multiple support tickets or tasks. Preferred: Background in IT, Computer Science, or related technical field. Basic knowledge of SQL or system integrations is a plus. Role & responsibilities
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