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ERC Generalist 2

ERC Generalist 2

Adobe

4 - 6 years

6 - 8 Lacs

noida

Posted:16 hours ago| Platform:

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Skills Required

administration change management data analysis operational support focus hr policies hr customer service adobe powerpoint

Work Mode

Work from Office

Job Type

Full Time

Job Description

ERC Generalist Level 2

Profile: Join Adobe as an ERC Generalist 2 and act as the initial contact for all Employee and Manager concerns! This role is notable in its range, providing generalist support to boost manager and employee success. You will handle inquiries concerning HR policies, procedures, and programs, collaborating with COEs to explore and put into practice suitable responses. This role demands a strong sense of customer dedication, a proactive mentality in foreseeing people-related needs, and a results-focused perspective.

Reports To: Manager - ERC

Years of Experience: Typically requires a minimum of 4-6 years of related HR Generalist experience.

Job Responsibilities

Triage and respond to incoming People Resources employee calls and queries using a case tracking tool. These queries cover benefits, data and records, non-ERC, compensation, recruiting, and training. Provide support, research, and problem resolution as needed.
Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
Exercise judgment within defined procedures and practices to determine appropriate action.
Provide 1 click reporting support.
Complete voluntary termination activities.
Offer first-level mentoring to employees and evaluate the need to bring up based on complexity.
Provide operational support where local responsibilities are needed.
Work on basic Excel/PowerPoint and some initial level of data analysis.

Skill Requirements

Excellent verbal and written communication.
Foundational generalist skills in human resources, including technical and administrative knowledge of all HR functions and tools.
Demonstrates problem-solving and prioritising capabilities for moderately complex cases.
Ability to articulate problem areas and maintain a focus on finding effective approaches.
Dedication to customer service.
Ability to collaborate effectively with individuals at every level.
Ability to learn new tools and platforms and handle change management.
Capability to complete work within deadlines/time constraints/SLA environment.
Maintains the highest level of confidentiality/sensitivity.
Capacity to operate independently and autonomously while supporting team initiatives.
Good judgment to identify and bring up issues appropriately.
Empathy and sensitivity in communicating difficult messages.
Ability to pick up guidelines from team members and be an effective and consistent teammate.
Proficient in crafting crisp & smart PowerPoint presentations with effective articulation.

Key Proficiencies

Customer-Focused
Proactive approach
Effective Communicator
Committed to practical problem solving
Genuine Great Teammate
Effective articulation and problem-solving approach

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San Jose CA

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ERC Generalist 2