ER Case Management Specialist

Job Description

Job Summary: We are seeking an experienced ER Case Management Specialist to provide expert HR advisory and case management support to line managers on complex employee relations matters. The ideal candidate will have practical generalist HR experience, a strong understanding of employment legislation, and the ability to manage HR issues across regions. Experience supporting the UK region and working in global, complex organizationspreferably within financial services—will be highly valued. Key Responsibilities: Provide day-to-day HR advisory support to line managers on complex employee relations issues in a commercial and pragmatic manner. Manage and resolve employee relations cases, ensuring compliance with current employment legislation and company policies. Advise on and implement HR policies and procedures across multiple regions (UK, US, APAC). Build strong relationships with stakeholders and influence decision-making through effective communication and stakeholder management. Analyze and interpret complex HR data sets, utilizing intermediate Excel skills to support decision-making. Ensure clear communication of actions and recommendations to resolve issues efficiently. Support change and transformation initiatives, demonstrating strong business acumen and strategic thinking. Required Skills and Qualifications: Bachelor’s degree in HR or a related field. HR Generalist or HRBP experience with a focus on employee relations case management. Prior experience supporting the UK region in an HR/ER role is preferred. Strong knowledge of employment legislation and HR policy application. Excellent stakeholder management and influencing skills. Outstanding verbal and written communication skills. Strong analytical and data skills, including intermediate proficiency in Excel. Experience working in global and complex organizations, ideally within financial services. Ability to manage multiple priorities and work under pressure. Desirable: Experience with risk and controls, change management, and digital/technology initiatives.