Enterprise Technical Support Specialist

Notion Online Solutions

3 - 5 years

5 - 7 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

server rest python technical mac javascript account management nosql technical support java postman microsoft windows linux writing saml troubleshooting mysql typescript api api testing desktop applications communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.

What You'll Achieve:

Work closely with our largest customers providing white-glove support to solve the most challenging support interactions.
Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction.
Work cross-functionally across engineering and product to build processes and manage issues.
Perform advanced troubleshooting of products and embedded partner applications.
Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering.
Manage to key performance metrics defined within the Product Operations Team.
Respond to high-priority customer issues.
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content.

Skills You'll Need to Bring:

At least 3-5 years of experience in technical support, technical account management, or a similar role.
Excellent interpersonal and engagement skills with enterprise customers.
Strong troubleshooting skills for desktop applications on Windows and macOS.
Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM.
Proficiency in analyzing server and client application logs to identify errors.
Proficiency troubleshooting REST APIs
Strong written and verbal communication skills for technical and non-technical audiences.
Ability to balance user expectations with policies and compliance boundaries.
Ability to work under pressure while remaining focused and professional.
Effective collaboration skills with peers and cross-functional teams in multiple locations.

Nice to Haves:

Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies.
Experience with scripting languages such as Python, Java, JavaScript, or TypeScript.
Experience with API testing tools such as Postman

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