Enterprise Implementation Manager

• Project management of the Implementation and ensure the customer s ongoing success post deployment.
• Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES.
• Serve as the post-sale point of contact for customers during AES implementation..
• Collaborate with Altium s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer.
• Handle escalations of implementation and customer productivity blocking issues, and coordinate related activities with Sales, R&D, and Customer Success (Tech Support).
• Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium s business.
• Build excellent customer relationships, and influence them to adopt recommended best practices.
• Work with Account Managers to reduce churn, and enable client expansion, renewal and retention.
• Be a customer advocate. Promote a customer-focused culture across Altium to continually improve customer relationships and Altium capabilities.

Who you are and what you ll need for this position:

• Bachelors/Masters degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience
• At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA)
• Experience with PCB ECAD Library/component management, PLM, and databases desirable
• Ability to engage customer at business level, drive alignment, and execution
• Ability to be highly effective in a matrix management organization
• Excellent communication skills, both written and verbal
• Able to travel 30%HR.