Enterprise Content Management Consultant

Job Summary:

centralized Enterprise Content Management (ECM) system

Key Responsibilities:

Global Repository Implementation

• Lead the full lifecycle of global ECM implementation.
• Define repository structure, metadata models, folder hierarchies, and taxonomy.
• Work with internal stakeholders to capture requirements and develop a phased rollout plan.

System Configuration & Administration

• Configure ECM platform including user roles, access rights, workflows, and retention policies.
• Administer system integrations with enterprise applications (e.g., ERP, HRIS, CRM).
• Manage user provisioning, license tracking, and access review processes.

Content Governance & Compliance

• Define and enforce content governance policies and lifecycle rules.
• Create classification schemes, metadata standards, and tagging protocols.
• Ensure compliance with global regulations (e.g., GDPR, HIPAA, ISO 27001).

Stakeholder Coordination & Support

• Serve as the central point of contact between IT, business teams, and external vendors.
• Conduct user training, create knowledge materials, and onboard business units.
• Build and manage a network of content owners and department champions.

Monitoring, Reporting & Continuous Improvement

• Monitor adoption, usage trends, data quality, and security compliance.
• Implement ongoing platform enhancements and user experience improvements.
• Deliver regular metrics, adoption dashboards, and performance reports to leadership.

Key Result Areas (KRAs) & KPIs:

1. System Configuration & Implementation

• KPI:

  ?90% of departments onboarded per project timeline.

• KPI:

  ?95% metadata-compliant documents uploaded within 3 months of go-live.

2. Data Migration

• KPI:

  ?98% legacy data migrated with metadata compliance.

• KPI:

  ?90% departments with assigned data stewards.

3. Governance & Compliance

• KPI:

  ?95% documents properly tagged/classified.

• KPI:

  <10 compliance issues raised per quarter.

4. User Support

• KPI:

  ?95% of access/permission requests resolved within SLA.

• KPI:

  ?85% user satisfaction with repository structure and access.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Systems, or related discipline.

• 58 years

  of relevant experience in ECM implementation, data governance, or IT project management.
• Practical expertise with

  ECM platforms

  : Box, SharePoint, M-Files, OnBase (at least one is required).
• Demonstrated success in managing ECM or repository rollout in

  multi-entity, regulated environments

  .
• Strong understanding of content architecture, metadata, classification, and lifecycle management.
• Experience with ECM platform configuration, including permissions, automation workflows, and retention schedules.
• Familiarity with

  regulatory frameworks

  such as GDPR, HIPAA, ISO 27001.
• Knowledge of

  integration with enterprise systems

  like ERP, HRIS, and CRM.
• Strong project management, stakeholder communication, and training capabilities.
• Analytical thinker with exceptional attention to detail.