Engineering Operations Analyst

Job Description

Job Area: Engineering Services Group, Engineering Services Group > Engineering Operations General Summary: Supports one or more focus areas by developing and managing processes, procedures, and tools designed to increase the efficiency of projects, processes, and services. Assists with providing process, analysis, support, transparency and insight on product development, operational and headcount budgets, and other needs. Works cross-functionally across teams to gather information and track status of projects, processes, and services. Minimum Qualifications: Associate's degree. OR High School Diploma or equivalent and 2+ years of relevant work experience. Preferred Qua lifications: Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or related field. 2+ years of experience supporting Engineering Operations, project or program management. 1+ year of experience in data management and analysis in Excel or other programs. Principal Duties and Responsibilities: Gathers and collates data from many, well defined sources to conduct analyses. Identifies clearly inaccurate or insufficient data and follows up with team members and project-related teams when instructed. Uses data and results of analyses to prepare reports for managers in support of small to medium sized projects, processes, and services. Completes multiple assigned tasks related to small or medium sized projects or ongoing operational work (e.g., space planning, headcount analysis, budget requests) of one or more focus areas, with support and guidance from managers. Escalates issues to project lead or manager. Assists with implementing new and established processes and methods (e.g., analysis and reporting tools, budget and financial tracking, scheduling, databases) and identifies some opportunities to increase efficiencies within own team. Communicates with internal and some external teams to gather information and provide status updates. Sends meeting minutes and action items. Follows up on action items to track task status. Collaborates with individuals inside own team to complete focus area project, process and service related work. Networks with colleagues within and outside own team to gain insight, ideas, and connections. Level of Responsibility: Working under close supervision. Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct). Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area. Working within the prescribed budgetary objectives of the department. Erroneous decisions or failure to achieve results may cause delays in schedules and result in the re-allocation of some resources. Completing most tasks with multiple steps which may be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework. Exercising creativity to draft original documents, imagery, or work products within established guidelines. Using deductive problem solving to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required. The responsibilities of this role do not include Providing supervision/guidance to others. Influence over key organizational decisions. Role in strategic planning.