Engineering Manager, Enterprise Applications

We are seeking a highly skilled and motivated Engineering Manager to lead a team of engineers working with Salesforce, NetSuite, and MuleSoft and Enterprise Applications and integrations. The ideal candidate will bring both technical expertise and strong leadership abilities to ensure high-quality development and smooth project execution. You will be responsible for managing a team of engineers, fostering collaboration, maintaining strong customer relationships (primarily in the US and Canada), and overseeing the delivery of key solutions in a hybrid Agile-Waterfall project environment.

As an Engineering Manager, you will play a pivotal role in ensuring that engineering processes are followed, teams are motivated, and stakeholders' expectations are met on time. While you will not need to hands-on development, you will be key in overseeing the technical work and providing technical and architectural guidance to the team. You will need to the implement best practices in the delivery of CRM, ERP, and EAI solutions and to interface with the QA team to ensure quality and system reliability.

Key Responsibilities:

• Lead, mentor and manage a team of engineers with a focus on Salesforce, NetSuite, and MuleSoft technologies
• Maintain good relationships with US and Canadian management and business users, ensuring that their technical needs and expectations are met
• Act as the key point of contact for the business and technical partners, working to understand business requirements and translating them into technical deliverables
• Oversee the execution of Agile development sprints in JIRA, ensuring that all tasks are tracked, completed on schedule and of high quality
• Collaborate with project managers to ensure that development timelines are met, risks are identified early and projects are delivered according to customer expectations
• Ensure that best practices and processes are followed for continuous improvement, both in terms of engineering practices and customer engagement
• Manage cross-functional communications between the engineering team, project management and customer teams to ensure clear understanding and alignment
• Understand and enforce hybrid project management approaches that combine Agile and

Waterfall techniques to optimise development cycles, track progress and ensure timely delivery.

• Drive the technical strategy for solutions based on Salesforce, NetSuite, and MuleSoft, ensuring that the team's work aligns with business goals and customer needs
• Foster a culture of collaboration, innovation and continuous learning within the engineering team

Required Skills & Experience:

• Proven experience managing engineering teams working with Enterprise Systems
• In-depth understanding of CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and EAI (Enterprise Application Integration) systems
• Strong technical knowledge, with the ability to oversee complex engineering processes without being directly involved in development
• Hands-on experience with Agile methodologies and managing sprints in JIRA
• Solid understanding of hybrid project management approaches, including both Agile and Waterfall frameworks
• Exceptional communication and interpersonal skills, with experience managing relationships with customers abroad
• Strong leadership, problem-solving and decision-making abilities
• Experience ensuring high-quality development practices, timely delivery and alignment with customer goals
• Ability to identify areas for process improvement and implement best practices across the team

Preferred Skills:

• Familiarity with Salesforce, NetSuite, MuleSoft integration best practices and architecture
• Experience in ERP implementation.
• Experience with project management tools like JIRA and/or similar platforms
• Familiarity with software development practices in any language
• Previous experience in a customer-facing role, especially working with US and Canadian clients
• Ability to navigate the challenges of delivering complex, multi-phase projects with both Agile and Waterfall elements