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Job Title: Engineering Lead, Omnichannel Japan (RDU IT) Work Location: Manyata Tech Park, Bangalore, India Work Schedule: Three days on-site, two days remote (3/2) Career Level: E - Individual Contributor position. Introduction to role Are you ready to lead the charge in transforming customer engagement in the Japanese market? At Alexion, AstraZeneca Rare Disease, we are dedicated to serving patients with severe and ultra-rare disorders through groundbreaking therapeutic products. As the Engineering Lead for Omnichannel Japan, you will play a pivotal role in delivering high-quality commercial technology solutions that drive the evolution of omnichannel experiences. You will be at the forefront of technical delivery, service operations, and continuous improvement of Veeva CRM and adjacent applications, ensuring seamless integration and compliance across our Commercial business. Accountabilities As the Engineering Lead, you will be responsible for: Ownership, Delivery & Operations Serve as the main technology lead for Veeva CRM and related commercial systems across Japans business unit. Ensure reliable, compliant, and secure operations of commercial platforms; deliver high-quality service to business stakeholders. Manage application lifecycle, feature enhancements, upgrades, and releases for Veeva CRM and integrated omnichannel applications (e.g., CLM, Email, Digital Engagement, Data & Analytics platforms). Monitor service delivery KPIs, proactively identify improvement areas, and oversee incident/problem management. Omnichannel Enablement Partner with Commercial, Medical, and IT stakeholders to design and implement omnichannel solutions that support seamless customer journeys. Work with global and regional IT teams to roll out new capabilities, ensure integration with global platforms, and maintain local compliance (including data privacy, promotional regulations, etc.). Vendor & Stakeholder Management Manage local vendor relationships to ensure quality delivery and support. Represent Japan in global omnichannel and CRM project forums; share best practices and local requirements. Continuous Improvement & Innovation Lead efforts to assess emerging technologies and propose solutions to enhance omnichannel effectiveness. Foster a culture of continuous improvement in service and platform usage, driving adoption of new features and best practices. Essential Skills/Experience You will need to have: Bachelor s degree in computer science, engineering, or a related field. 5+ years of experience in IT service delivery, application management, or engineering, preferably in the Life Sciences/commercial pharma domain. Experience with Veeva CRM (administration, configuration, or integration) and other commercial technology solutions (e.g., marketing automation, analytics tools). Strong understanding of omnichannel strategies and supporting technologies. Excellent project management, vendor management, and communication skills. Japanese language fluency and business-level English. Desirable Skills/Experience We would prefer you to have: Past experience working in a matrixed, global organization. Veeva CRM or Salesforce.com Certifications Familiarity with Japanese regulatory and compliance requirements for pharma. Technical skills in cloud platforms, system integrations, data management, or SaaS administration. At AstraZenecas Alexion division, we champion diversity and foster an energizing culture where new ideas thrive. Our commitment to inclusion ensures that life-changing innovations can come from anywhere. We celebrate each others successes and take pride in giving back to our communities. Here, your career is more than just a path; its a journey to making a difference where it truly counts. Ready to make a difference? Apply now to join our team! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 12-Jun-2025 25-Jun-2025 Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. . Alexion participates in E-Verify.
