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Engineer - Service Desk

Engineer - Service Desk

Microland

1 - 5 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

technology scanner outlook ms office desktop applications installation disk management disk encryption cloud aws azure end user issues printer applications basic troubleshooting uninstallation support users in business applications troubleshooting desktopapplication remotely wireless configuration check utilization availability perform start up shut down services install configure email client troubleshoot connectivity issue native backup management tools different types of backups configuring troubleshooting backup related issues basic networking virtual infrastructure google cloud

Work Mode

On-site

Job Type

Full Time

Job Description

As a Technology Support Specialist at our company based in Bengaluru, India, your role will involve handling incoming calls, emails, and chats from users, which may require working on rotational shifts. Your responsibilities will include: - Comprehending end users from International locations over the phone - Recording, classifying, and prioritizing tickets - Providing initial support and troubleshooting based on Knowledge Base articles - Taking remote control of end users" machines if required for troubleshooting - Routing requests to the appropriate support groups or third-party suppliers when tickets are not resolved during initial support - Monitoring the status and documenting the progress towards the resolution of all open tickets - Keeping affected users informed about the progress - Confirming resolution and closing tickets within the SLA Your technical skills should include: - Basic troubleshooting on different versions of Windows OS (e.g., Windows XP, Windows 7, Windows 10, and Windows 11) - Understanding of desktop applications, installation, and uninstallation - Supporting users in business applications based on SOPs - Troubleshooting Desktop/Applications remotely - Disk management, Disk Encryption, Wireless configuration - Checking utilization and availability, performing start-up and shut-down services following SOP - Installing and configuring email clients, troubleshooting connectivity issues In addition, you should have a technical understanding of native backup management tools and different types of backups, as well as the ability to provide SOP-based support for configuring and troubleshooting backup-related issues. Basic networking knowledge is also required. Desired Skills: - Basic understanding of virtual infrastructure and Cloud (AWS, Azure, and Google Cloud) Qualifications Required: - Diploma Certification: - IT Certifications - HDI Certification - ITIL Foundation Location: - India - Bengaluru Please note that this position was created on 11-Sep-2025.,

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Microland

Information Technology & Services

Chennai

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Engineer - Service Desk