Wireless Tech Support GlowTouch Technologies

2.0 - 6.0 years

0 Lacs

karnataka

On-site

The Wireless Technical Support / Customer Support / App Support Analyst role based in Mangalore involves providing exceptional technical assistance to customers using wireless-enabled products such as cellular trail cameras, GPS tracking devices, and app-connected outdoor gear. You will be responsible for troubleshooting connectivity issues, assisting with device setup, and guiding customers through technical challenges via phone, email, and live chat. To qualify for this role, you should have a background in BCA, BSc Computers, MSc Computers, or BCOM with computers, along with at least 2 years of experience in technical support, preferably in wireless communications or IoT devices. You should be familiar with LTE, 3G/4G/5G networks, SIM provisioning, wireless configuration, mobile apps (iOS/Android), and remote device diagnostics. Key responsibilities include providing first-level support for wireless products, diagnosing and resolving issues related to wireless connectivity, device syncing, app integration, and firmware updates. You will also assist customers with activation, configuration, and data plan setup, troubleshoot mobile app compatibility, cloud services, and signal strength problems, and document customer interactions and solutions in CRM software. Career progression in this role includes advancement from Junior Analyst to Analyst, Senior Analyst, and Team Manager. Alternative paths may lead to roles such as Quality Analyst, Trainer, WFM Analyst, and other specialized positions. This job profile offers a comprehensive learning experience that combines technical knowledge with customer service, preparing you for a successful career in technical support and beyond. The work environment includes 9-hour shifts with a fixed schedule and 2 days off per week, starting at 6:30 pm and ending at 3:30 am. You will work as part of a dynamic team in a supportive, growth-oriented environment that values collaboration, innovation, and continuous improvement. Continuous learning is encouraged to stay updated with the latest technology trends and product updates to provide the best support possible. Joining this team offers impactful work where you can make a real difference by helping customers solve their technical problems, an innovative environment working with cutting-edge technology, and a supportive team that values your contributions and supports your growth. If you are passionate about technology and enjoy helping others, this role as a Wireless Technical Support / Customer Support / App Support Analyst could be a great fit for you.,

Posted 19 hours ago

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