2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Technical Support Specialist, you will be responsible for handling incoming calls, emails, and chats from end users, which may require working on rotational shifts. Your key responsibilities will include: - Comprehending end users from international locations over the phone - Recording, classifying, and prioritizing tickets - Providing initial support and troubleshooting based on Knowledge Base articles - Taking remote control of end users" machines if required for troubleshooting - Routing requests to appropriate support groups or third-party suppliers when tickets are not resolved during initial support - Monitoring the status and documenting progress towards the resolution of all ope...

Posted 1 month ago

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Engineer - Service Desk Microland

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Technical Support Specialist at our company based in Bengaluru, India, you will play a crucial role in providing top-notch technical support to end users from international locations. Your primary responsibilities will include: - Handling incoming calls, emails, and chats from users, which may require working on rotational shifts - Comprehending end users" issues over the phone - Recording, classifying, and prioritizing tickets - Providing initial support and troubleshooting based on Knowledge Base articles - Taking remote control of end users" machines if required for troubleshooting - Routing requests to appropriate support groups or third-party suppliers when tickets are not resolved...

Posted 1 month ago

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