1.0 - 5.0 years

0 Lacs

gurugram, all india

On-site

Role Overview: You will be responsible for handling incoming calls, emails, and chats from users, which may require working on rotational shifts. You should have the ability to comprehend end users from international locations over the phone. Recording, classifying, and prioritizing tickets will be part of your responsibilities. Providing initial support and troubleshooting based on Knowledge Base articles, taking remote control of end users' machines if required, and routing requests to the appropriate support groups or third-party suppliers are key tasks. Monitoring the status, documenting progress towards resolution of all open tickets, keeping affected users informed about the progress, ...

Posted 2 weeks ago

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Senior Engineer - Service Desk (SD1) Microland

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

Role Overview: You will be responsible for handling incoming calls, emails, and chats from users, providing initial support and troubleshooting, recording and prioritizing tickets, routing requests to appropriate support groups or third-party suppliers, monitoring ticket status, and ensuring timely resolution within SLA. Additionally, you will contribute to the Knowledge Base, attend trainings, and complete certifications for set competencies. Key Responsibilities: - Comprehend end users from international locations over the phone - Contribute to Knowledge Base with new articles - Take remote control of end users" machines for troubleshooting - Keep affected users informed about the progress...

Posted 1 month ago

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Engineer - Service Desk Microland

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Technology Support Specialist at our company based in Bengaluru, India, your role will involve handling incoming calls, emails, and chats from users, which may require working on rotational shifts. Your responsibilities will include: - Comprehending end users from International locations over the phone - Recording, classifying, and prioritizing tickets - Providing initial support and troubleshooting based on Knowledge Base articles - Taking remote control of end users" machines if required for troubleshooting - Routing requests to the appropriate support groups or third-party suppliers when tickets are not resolved during initial support - Monitoring the status and documenting the progr...

Posted 1 month ago

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Administrator - Service Desk Microland

2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Technical Support Specialist, you will be responsible for handling incoming calls, emails, and chats from end users, which may require working on rotational shifts. Your key responsibilities will include: - Comprehending end users from international locations over the phone - Recording, classifying, and prioritizing tickets - Providing initial support and troubleshooting based on Knowledge Base articles - Taking remote control of end users" machines if required for troubleshooting - Routing requests to appropriate support groups or third-party suppliers when tickets are not resolved during initial support - Monitoring the status and documenting progress towards the resolution of all ope...

Posted 3 months ago

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Engineer - Service Desk Microland

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Technical Support Specialist at our company based in Bengaluru, India, you will play a crucial role in providing top-notch technical support to end users from international locations. Your primary responsibilities will include: - Handling incoming calls, emails, and chats from users, which may require working on rotational shifts - Comprehending end users" issues over the phone - Recording, classifying, and prioritizing tickets - Providing initial support and troubleshooting based on Knowledge Base articles - Taking remote control of end users" machines if required for troubleshooting - Routing requests to appropriate support groups or third-party suppliers when tickets are not resolved...

Posted 3 months ago

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