2.0 - 6.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Support Specialist in our company based in Bengaluru, India, your main responsibility will be to handle incoming calls, emails, and chats from users, with some accounts possibly requiring working on rotational shifts. You will need to have the ability to comprehend end users from international locations over the phone and record, classify, and prioritize tickets. Providing initial support and troubleshooting based on Knowledge Base articles will also be part of your daily tasks. Key Responsibilities: - Contributing to the Knowledge Base with new articles - Taking a remote of an end user's machine if required while troubleshooting - Routing requests to the appropriate supp...

Posted 1 week ago

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MDM Support Tectoro Consulting Private Limited

1.0 - 5.0 years

0 Lacs

haryana

On-site

As an individual in this role, you will be responsible for: - Basic knowledge on the computers Configuration and peripherals - Troubleshooting the computer applications chrome /drivers/etc. like installation and uninstallation - Basic Excel reporting skills You will be required to: - Enroll MDM agent with required application and setup to be configured in the Conket boxes.,

Posted 2 weeks ago

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Senior Engineer - Service Desk (SD1) Microland

2.0 - 6.0 years

0 Lacs

haryana

On-site

Role Overview: You will be responsible for handling incoming calls, emails, and chat from users, providing initial support and troubleshooting based on Knowledge Base articles, recording, classifying, and prioritizing tickets, and contributing to the Knowledge Base with new articles. Additionally, you will be required to comprehend end users from international locations over the phone, take remote control of end users" machines if necessary, monitor the status and document progress towards resolution of all open tickets, and keep affected users informed about the progress. You will also be responsible for escalating the process if necessary, confirming resolution, and closing tickets within ...

Posted 3 weeks ago

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Administrator - Service Desk Microland

2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Technical Support Specialist, you will be responsible for handling incoming calls, emails, and chats from end users, which may require working on rotational shifts. Your key responsibilities will include: - Comprehending end users from international locations over the phone - Recording, classifying, and prioritizing tickets - Providing initial support and troubleshooting based on Knowledge Base articles - Taking remote control of end users" machines if required for troubleshooting - Routing requests to appropriate support groups or third-party suppliers when tickets are not resolved during initial support - Monitoring the status and documenting progress towards the resolution of all ope...

Posted 3 weeks ago

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Engineer - Service Desk Microland

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Technical Support Specialist at our company based in Bengaluru, India, you will play a crucial role in providing top-notch technical support to end users from international locations. Your primary responsibilities will include: - Handling incoming calls, emails, and chats from users, which may require working on rotational shifts - Comprehending end users" issues over the phone - Recording, classifying, and prioritizing tickets - Providing initial support and troubleshooting based on Knowledge Base articles - Taking remote control of end users" machines if required for troubleshooting - Routing requests to appropriate support groups or third-party suppliers when tickets are not resolved...

Posted 3 weeks ago

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Senior Engineer - Service Desk Microland

3.0 - 7.0 years

0 Lacs

haryana

On-site

As an IT Support Specialist, you will be responsible for handling incoming calls, emails, and chats from end users, some of which may require working on rotational shifts. You must have the ability to effectively communicate with end users from international locations over the phone and provide initial support and troubleshooting based on Knowledge Base articles. Your role will involve recording, classifying, and prioritizing tickets, as well as contributing new articles to the Knowledge Base. In addition, you will be expected to take remote control of end users" machines if necessary for troubleshooting purposes and escalate issues to appropriate support groups or third-party suppliers when...

Posted 1 month ago

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