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Engineer/ Senior Engineer- Service

Engineer/ Senior Engineer- Service

Kone

3 - 7 years

0 Lacs

mangalore karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer relationship management service operations management cost control contract management people management leadership performance management safety management accident investigation sales lead management technician management quality standards management service scheduling site audits overtime authorization

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Customer Relationship Manager at the company, your primary responsibility will be to ensure customer satisfaction by delivering high-quality service and maintaining clear communication. You will be in charge of managing equipment safety and performance, as well as selling service repairs. Additionally, you will play a crucial role in generating and processing sales leads, resolving customer service quality complaints, and addressing invoicing issues related to maintenance operations. Key Responsibilities: - Ensure end-users, sites, and technicians" safety is maintained at all times - Deliver service in accordance with service contract requirements, time limits, quality standards, and local regulations - Control field operations costs and CMII - Handle callouts and service repairs sales - Manage proximity stock content and value - Coordinate third-party inspections visits and follow-up actions - Validate service contract technical terms with the salesperson - Support the maintenance of foreign equipment coming into the LIS base - Assist in solving technician callout assignment conflicts - Close open callouts promptly and address equipment safety issues - Reduce callouts in your designated area - Review callout and service repairs invoices that are not automatically invoiced - Ensure timely completion of planned maintenance visits - Schedule planned maintenance efficiently and optimize routing - Conduct site audits - Investigate accidents and adhere to company policies on evidence custody and internal reporting - Control and authorize overtime People Management / Leadership: - Monitor the performance of assigned technicians - Motivate and develop maintenance technicians" competence - Define and check technicians" performance objectives - Communicate effectively with technicians - Manage technician absences, back-up, and callout technician scheduling - Assign equipment to technicians and balance technician workloads - Determine technician capacity needs and lead the hiring and selection process - Authorize replacement and manage technicians" tools, vans, phone/PDA, and instruments Additional Company Details: At KONE, the company focuses on creating an innovative and collaborative working culture where every individual's contribution is valued. Employee engagement is a key priority, with a strong emphasis on participation, information sharing, and idea exchange. Sustainability is a core part of the company's culture, promoting ethical business practices and fostering a collaborative environment where trust, respect, and recognition of good performance are central. KONE offers a range of experiences and opportunities to support your career and personal growth, enabling you to lead a healthy and balanced life. For more information, visit www.kone.com/careers.,

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Kone

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Engineer/ Senior Engineer- Service