Engineer - IT Operations

Avantor is looking for Engineer - IT Operations. As a member of IT Service Management monitoring team, reporting to the Senior Manager of IT Services, you will be responsible for monitoring servers, networks, databases, storage and backup devices for proactive identification of incidents. In this well-respected IT group, you will enjoy a wide variety of self-directed work within a supportive team environment.

What were looking for

Education: Bachelors degree or equivalent experience within an enterprise level corporate IT environment is required.

Experience:

• Minimum 6 months of experience

Preferred Qualifications:

• Experience in IT monitoring is highly desirable.
• Direct experience with Jenkins, Nprinting, Cloudwatch, Qlikview, SolarWinds, Redwood, OpManager and/or PagerDuty is highly desirable.
• Certifications in AWS or ITIL is a plus.

Major Job Duties And Responsibilities (List in order of importance)

• Monitor event alerts, acknowledge and, when appropriate, escalate to the next level support team(s).
• Perform in-depth monitoring for P1 and P2 critical applications and basic monitoring for P3, P4 applications.
• Notify Outage Management Team as the first point of contact for critical P1 and P2 alerts to ensure timely escalation and resolution.
• Schedule jobs in SAP tool for different systems, ensure successful runs and restart when required.
• Cleanup NAS backup server files.
• Prepare weekly error report and ensure tickets are created for all failed jobs.
• Prepare weekly & monthly Task performance/ Aging reports, drive aging calls with wider team and ensure tickets are closed on time/record justification if required.
• Support IT changes, prioritizing change requests, assessing impact, and accepting changes which meet requirements.
• Maintain internal knowledge repository.
• Manage ticketed query system and ensure queries and resolutions are tracked and kept up to date.

Knowledge Skills And Abilities (Those necessary to perform the job competently)

• Knowledge of ITIL based Incident, Problem and Change Management processes.
• Strong problem solving and analytical skills.
• Ability to self-start and to effectively participate in a team environment.
• Ability to be an on-call escalation point for production support and scheduled off-hours/weekend work if/when required.
• Ability to focus on the customer and to adhere to processes defined for customer issue handling.
• Ability to examine, summarize, and effectively present data when required.
• Commitment to high professional and ethical standards in a diverse workplace.