Engineer II - Network Administration (Rotational Shift)

Job purpose

As a Engineer II Network Administration, you will be tasked with designing, implementing, and maintaining networks by building modern network configurations and connections, troubleshooting network problems and being able to multitask.

• Maintain an accurate inventory of Network Infrastructure
• Create and update technical documentation to be presented to clients as well as for internal support purposes.
• Ensure that the IT infrastructure is patched regularly (Network devices patches)
• Drive detailed network design documentations, and technology migration strategies/integration plans for solutions.
• Responsible for the delivery and ensure compliance is met to the regulatory standard by utilizing commercial Network Security / Firewall /SLB/ WAF/ TCP/IP / Routing Protocol skills.
• Design, building and fault-finding on network solutions.
• Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Technical support for networking such as: AWS, WAN and LAN connectivity, routers, firewalls, wireless and security.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
• Monitoring network engineering performance and ensure system availability and reliability.
• Monitor system resource utilization, trending, and capacity planning
• Provide Level-2/3 support and troubleshooting to resolve issues.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Select and implement security tools, policies, and procedures in conjunction with the companys security team.
• Liaise with vendors and other IT personnel for problem resolution.
• Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
• Maintain accurate time and records in all service tickets as performed.
• Support relating to technical issues involving OEM core business applications and operating systems.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Perform the role of operations specialist during shift to monitor SLA/ OLA and ensure all measures are taken to avoid breaches.

What do you need to know?

• Knowledge to Administer systems and services related to WAN and LAN connectivity, routers, firewalls, wireless and security for the purpose of ensuring availability of services to authorized users.
• Knowledge of the infrastructure (hardware, client devices, operating systems, Software-Defined Networking management, importance of systems redundancy etc.)
• Good technical understanding of Desktop OS, Server OS, Remote Working methods, and their relationships with other systems
• Knowledge of all areas of IT Infrastructure outside of immediate area of specialization (Networking) to an intermediate level (Desktop OS, Windows OS, Client Systems, Directory Systems)
• CCNP or CCNA certified is nice to have.
• Bachelors degree in IT, Computer Science, Computer Engineering, or similar related fields required.