Engineer

Job Description

Introduction: - Harman Tech Solutions (HTS) We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. At HARMAN HTS, you solve challenges by creating innovative solutions. Combine physical and digital, making technology a more dynamic force to solve challenges and serve humanity s needs. Empower the company to create new digital business models, enter new markets, and improve customer experience. About the Role As a Technical Support Engineer you will own, troubleshoot and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency. What You Will Do Response and Resolution Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Resolves or escalates multiple and varied customer issues. Documents technical work and research. Analyses problems and develops solutions to meet customer needs using log analysis and other proprietary tools. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Readiness Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics. Product/Process Improvement Provides feedback to improve products to more senior engineers or technical advisors. Identifies potential defects and escalates to more senior engineers to resolve. Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. Follows processes provided by the business. Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems. What You Need 2+ years technical support, technical consulting experience, or information technology experience OR bachelor s degree in computer science, Information Technology (IT), or related field. Experience in one or more of these areas desirable Microsoft Dynamics 365 CE / Power Platform Experience or a Developer focused background would be beneficial but not essential. Having knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio). Exhibit analysis, problem resolution, judgement and decision-making skills in order to assist customer with their technical issue. Experience of support professional in IT field or IT technical Consultant will be bonus point. What Makes You Eligible Be willing to travel up to 25%, domestic and international travel if required. Successfully complete a background investigation as a condition of employment What We Offer Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.) Professional development opportunities through HARMAN University s business and leadership academies. Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment. An inclusive and diverse work environment that fosters and encourages professional and personal development. Tuition reimbursement. Be Brilliant employee recognition and rewards program. You Belong Here . About HARMAN: Where Innovation Unleashes Next-Level Technology . . !