Job
Description
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Global IT Helpdesk Engineer – Global IT helpdesk position is based out of Chennai location . Technical Support requires good communication skills with good computer knowledge, Troubleshooting & networking skills to deliver excellent support. What a typical day looks like: Provide 24/7 IT Support via Chats, Tickets, and Calls. L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, OKTA, Cloudapps, SharePoint etc., First point of contact to handle IT issues from internal users Troubleshoot technical issues through remote desktop connection Modify email distribution list permissions Modify Active Directory groups Software installations and Repairs Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like service-now Perform Server monitoring using tools. Maintain Service Level Agreement for all the tickets Prompt response to the emails received in the shift The experience we’re looking to add to our team: Bachelor’s degree in information technology, Computer Science, or a related field. Good understanding of IT service management (ITSM) principles and best practices, familiarity with ITIL is a must. Experience should be 4-6 years. Should be willing to work in rotational shifts (including night shifts). Strong communication (both verbal and written) and interpersonal skills. Should have experience or knowledge in IT Service Desk / Technical troubleshooting. Basic understanding on Operating System (Win 10 & 11). Basic Networking knowledge and email clients, MS Office, Office 365. Here are a few of our preferred experiences: Ability to execute normal tasks with little supervision Creative and innovative thinker Problem Resolution Skills Customer Service Oriented International BPO background will be an additional advantage What you’ll receive for the great work you provide: Medical benefits. Paid Time Off #BB04 Site Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first). Show more Show less
