Engineer - Field Operations

As a Field Operations Engineer, you will be responsible for attending calls related to A/V, sensors, DN calls, etc. and ensuring timely closure of these calls. You will need to collect spares from the office and return faulty ones while maintaining daily reports for record-keeping purposes. Your duties will include the installation and configuration of CCTV systems, electronic security systems, and intrusion alarm systems. You must possess a clear understanding of network concepts, including CCTV, sensors, routers, and DVRs. Additionally, you should have a minimum of 2-5 years of experience in the retail/banking electronic security system industry. Stability in your previous jobs is crucial, with a focus on problem-solving skills at the field level. Verbal and written communication in English is essential for this role. Ideally, you should hold an ITI/IIT, Diploma in Hardware/Networking, Electronics, BA, B.Com, or B.Sc. qualifications. A B.Tech or BE degree would be preferable. Your technical expertise should extend to WAN and LAN connectivity, routers, and security systems. Maintaining good coordination with customers and providing support to other field engineers are vital aspects of this position. You will report to the Area Manager - Field Operations and work towards efficiently managing junior engineers and mapping service calls. Your proactive approach to updating daily calls and resolving field problems will contribute to the smooth functioning of electronic security systems. A willingness to work in a 24x7 environment and share best practices with your colleagues will be highly valued in this role.,