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Engineer

Engineer

Ericsson

1 - 10 years

3 - 12 Lacs

noida

Posted:1 hour ago| Platform:

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Skills Required

erection project management mechanical engineering production fabrication preventive maintenance equipment breakdown analysis engineering autocad kaizen piping plant maintenance vendor procurement installation mechanical maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Document all Incidents & Orders in the Ticketing System with all the required information.

Ensure that all details required for the ticket are updated with the equipment information and details of the issue are documented in the Ticketing system.

Work with the third-party vendors to ensure that the issues are fixed within the stipulated SLA and minimum downtime.

Provide accurate information to the customer about the equipment that requires break fix, what are the actions taken and what is the next action plan if the issue has not been resolved.

Ensure that the escalations are routed to the correct responsible party without any delays.

Document internal procedures

Connect with the Quality team for regular feedback sessions and to work on continuous improvement plans.

Co-ordinate with team members in identifying new solutions for existing and unresolved issues.

Follow all defined process religiously and raise feedback and suggestions to the appropriate stakeholdersReport all issues that needs attention from the Ticketing system to the SME.Willing to work in shifts in a 24/7 support team.

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Engineer