Engineer

Job Description Engineer (Technical / Service)

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Purpose of the Role

The Engineer will be responsible for providing technical support, site-level service, product application guidance, and execution support to customers and sales teams in the Shillong region to ensure correct usage of Amrit Cement products and to enhance customer satisfaction and brand credibility.

Key Responsibilities

• Conduct site visits for concrete application, execution guidance, and quality monitoring.
• Perform site testing such as slump test, concrete cube test, NDT, and basic physical tests of building materials.
• Provide technical support to customers, contractors, engineers, and sales teams.
• Demonstrate product applications and correct construction practices at project sites.
• Support lead generation through technical interaction with key influencers.
• Prepare and maintain technical documentation, site reports, and test records.
• Handle customer complaints and coordinate with internal teams for resolution.
• Support sales promotional and technical marketing activities in the region.
• Use MS Excel, Word, and PowerPoint for reporting and data analysis.

Key Competencies

Must-Have Competencies

• Knowledge of building construction practices.
• Understanding of concreting methods and cement applications.
• Hands-on knowledge of site testing procedures.
• Basic understanding of quality control processes.
• Customer handling and problem-solving skills.

Good-to-Have Competencies

• Good communication and interpersonal skills.
• Ability to work collaboratively in a team.
• Willingness to learn and adapt.
• Strong work ethic and field orientation.
• Basic analytical and critical thinking ability.

Key Performance Indicators (KPIs)

• Number of site visits conducted per month.
• Accuracy and timeliness of site testing and reports.
• Customer complaint resolution turnaround time.
• Technical support contribution to sales leads.
• Compliance with quality and safety standards.
• Customer satisfaction feedback from site interactions.

Personal Attributes

• Strong decision-making ability.
• Self-motivated and disciplined.
• High level of integrity and accountability.
• Willingness to travel extensively within the assigned territory.

About Amrit Cement Limited

Amrit Cement Limited (ACL), promoted by first-generation entrepreneurs, is one of the leading cement manufacturers in India, with a strong presence in the North-East. The company is known for quality products, technical excellence, and customer-centric solutions.