Endpoint System Engineer

Job Overview: (Endpoint System Engineer)

As a Endpoint System Engineer (3-5 Years), you will play a crucial role in ensuring client

satisfaction by providing timely and effective technical assistance.

Do you thrive on solving puzzles and empowering others? Are you passionate about technology

and eager to make a real impact? If so, Hexnode has the perfect opportunity for you!

We're seeking a highly motivated and customer-centric Sr Endpoint System Engineer (3+ Years)

to join our dynamic team. As the front line of our customer experience, you'll be instrumental in

ensuring our clients get the most out of Hexnode's cutting-edge Unified Endpoint Management

(UEM) solution. You'll be more than just a technical support agent you'll be a trusted advisor, a

problem solver, and a champion for our customers.

Responsibilities:

• The ideal candidate will have hands-on experience with Mobile Device

Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch

Management solutions.

• You will be engaging with clients to understand their current device management

challenges, their IT infrastructure, their security requirements, and their long-term

goals. This involves asking insightful questions and actively listening to their responses.

• Handle incoming technical quires, via calls, emails, and chat messages from the

Customers, experiencing technical issues. This might involve recommending specific

configurations, integrations, or workflows that will best serve the client.

• Diagnose and troubleshoot technical issues related to our product. You’ll work closely

with other teams, engineering, product management, and including sales teams to

ensure seamless customer experience.

• You’ll need a strong understanding of MDM, RMM, and Patch Management tools, based

on customer needs and business goals.You'll need a strong understanding of Hexnode's

features, its architecture, and its integration capabilities. You should be able to answer

technical questions confidently and address any concerns the client may have and

provide step-by-step guidance and solutions to clients, ensuring a positive customer

experience.

• Escalate complex technical issues to the appropriate internal teams for resolution.

• Stay up to date with the latest features and updates of our unified endpoint management

product. You'll need to stay updated on the competitive landscape, understanding the

trends, changes in cybersecurity industry, and be the evangelists of UEM products, get

an in-depth knowledge on UEM product lines.

• Provide product training to clients and internal teams as needed. Document and track

support issues to maintain a comprehensive knowledge base.

• Communicate effectively with customers, keeping them informed of the status of their

tech requests. You are often the first point of contact for potential customers, and your

professionalism and expertise can significantly influence their perception of Hexnode.

• Ensure a high level of customer satisfaction through professional and courteous

communication. You're on the front lines, interacting directly with potential clients. This

gives you valuable insights into market trends, customer needs, and areas where

Hexnode can improve. You should actively collect this feedback and share it with the

product development team.

Required Skills & Qualifications:

• Experience with deploying, configuring, and supporting MDM solutions such as

Microsoft Intune, Or Workspaceone or. AirWatch, or JAMF.

• Excellent communication skills: You can clearly and concisely explain technical

concepts to both technical and non-technical audiences and • effective

communication with interpersonal skills.

• 3+ years of experience in the cybersecurity domain, with a focus on MDM (Mobile Device

Management), RMM (Remote Monitoring and Management), or Patch Management tools.

• Strong understanding of security frameworks and protocols for device management,

remote monitoring, and patching.

• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or

NinjaRMM.

• Basic understanding of network security, endpoint protection, and IT infrastructure.

• Strong organizational skills: You can manage multiple tasks and prioritize effectively in a

fast-paced environment. Your approach challenges with enthusiasm and a can-do spirit

and the ability to work independently and collaboratively in a fast-paced environment.

• A team player mentality: You thrive in a collaborative environment and are willing to go

the extra mile to support your colleagues.

• BE or B-Tech or MCA

Desired Skills: (Good to have)

• Certifications such as CompTIA Security+, Certified Information Systems Security

Professional (CISSP), or any other relevant cybersecurity certifications.

• Experience in network security and endpoint management.

• Knowledge of cloud security concepts and technologies

Job Role Endpoint System Engineer

Experience

3+ Years with minimum 1.5 to 2 yrs

of relevant experience

Location Bangalore

Mode Of work Office (5 Days)

Shift Time

IND Time Zone (5AM-9PM –

Rotation Shift