Job
Description
Job Description: You will lead a team of IT professionals, provide technical guidance, and ensure that end-user systems and services are reliable, efficient, and aligned with organizational goals. You will be responsible for mentoring the IT support specialists and technicians, allocating resources, prioritizing tasks, and ensuring the effective performance of the support team. Additionally, you will oversee the resolution of complex technical issues, ensure timely support for end-user hardware, software, and network-related problems, and develop and maintain documentation for common issues and standard operating procedures. Key Responsibilities: - Lead and mentor a team of IT support specialists and technicians. - Allocate resources, prioritize tasks, and ensure effective performance of the support team. - Conduct performance reviews, provide feedback, and facilitate professional development opportunities for team members. - Oversee the resolution of complex technical issues escalated by the support team. - Ensure timely and effective support for end-user hardware, software, and network-related problems. - Develop and maintain documentation for common issues, solutions, and standard operating procedures. - Manage and maintain end-user hardware (desktops, laptops, mobile devices) and software applications. - Ensure that all end-user systems are up-to-date with the latest patches, updates, and security measures. - Collaborate with vendors and other IT teams to deploy new technologies and software. - Lead and participate in technology deployment and upgrade projects. - Coordinate with other departments to assess needs and implement solutions that align with business objectives. - Develop project plans, manage timelines, and track progress to ensure successful project completion. - Analyze current end-user support processes and identify areas for improvement. - Develop and implement best practices to enhance support efficiency and user satisfaction. - Monitor key performance indicators (KPIs) and prepare reports on support performance and user feedback. - Create and deliver training materials and sessions for end users on new technologies and systems. - Act as a liaison between end users and IT, communicating technical information in a clear and user-friendly manner. - Gather feedback from end users to improve support services and address recurring issues. Qualification Required: - Proficiency in supporting various operating systems (Windows, macOS), hardware, and software applications. - Experience with Patching and image deployment tool. - Experience with IT service management tools and practices. Job Description: You will lead a team of IT professionals, provide technical guidance, and ensure that end-user systems and services are reliable, efficient, and aligned with organizational goals. You will be responsible for mentoring the IT support specialists and technicians, allocating resources, prioritizing tasks, and ensuring the effective performance of the support team. Additionally, you will oversee the resolution of complex technical issues, ensure timely support for end-user hardware, software, and network-related problems, and develop and maintain documentation for common issues and standard operating procedures. Key Responsibilities: - Lead and mentor a team of IT support specialists and technicians. - Allocate resources, prioritize tasks, and ensure effective performance of the support team. - Conduct performance reviews, provide feedback, and facilitate professional development opportunities for team members. - Oversee the resolution of complex technical issues escalated by the support team. - Ensure timely and effective support for end-user hardware, software, and network-related problems. - Develop and maintain documentation for common issues, solutions, and standard operating procedures. - Manage and maintain end-user hardware (desktops, laptops, mobile devices) and software applications. - Ensure that all end-user systems are up-to-date with the latest patches, updates, and security measures. - Collaborate with vendors and other IT teams to deploy new technologies and software. - Lead and participate in technology deployment and upgrade projects. - Coordinate with other departments to assess needs and implement solutions that align with business objectives. - Develop project plans, manage timelines, and track progress to ensure successful project completion. - Analyze current end-user support processes and identify areas for improvement. - Develop and implement best practices to enhance support efficiency and user satisfaction. - Monitor key performance indicators (KPIs) and prepare reports on support performance and user feedback. - Create and deliver training materials and sessions for end users on new technologies and systems. - Act as a liaison between end users and IT, communicating technical information in a clear and user-friendly manner. - Gather feedback from end users to improve supp
