End User Service Support Engineer

Principal Responsibilities

• Deliver high-quality support to end-users in a courteous professional manner
• On-boarding of regional teams, including home setups.
• Support desktop technology and applications.
• Respond to calls/tickets and manage issues until resolution even if escalated to another team
• Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.
• Strong analytical and problem-solving skills, ability to work independently and under pressure
• Flexible in approach, and comfortable dealing with ambiguity when necessary
  

Qualifications/Skills That Would Be Advantageous

• Experience working at a financial enterprise level
• Experience in trade floor support including trading applications
• Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops
• Citrix VDA infrastructure support including Dell Wyse Terminals
• Citrix Applications and Desktops support
• Effectively provide support to remote locations
• Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
• Broad understanding of mobile tech including BES12, Intune, Android and IOS devices
• Cisco phone support
• Webex/Zoom support including Video calls, screen sharing
• Experience working with 3rd Party Vendors
• Excellent written and verbal communications skills
• Customer service focused