Employee Success ER People Specialist

As an ES ER People Specialist on a globally diverse team, you will utilize cutting-edge Salesforce technology to offer expert guidance and support to employees across different geographic locations. To excel in this role, you need exceptional organizational skills, meticulous attention to detail, outstanding time management, and strong communication abilities. It is essential to have a deep commitment to providing exceptional customer support and the capacity to build collaborative relationships at all levels within the organization. Handling highly sensitive and confidential information with discretion is crucial. The ideal candidate thrives in dynamic, high-growth environments and is eager to broaden their exposure to diverse HR disciplines. **Key Responsibilities:** - Provide expert guidance to employees and managers on ER policies and procedures while actively promoting company vision, values, and culture. - Recommend effective solutions for workplace and employee relations concerns in a timely manner. - Identify and escalate complex or high-risk employee relations issues to Managers or Team Leads for further handling. - Collaborate with the ER team and ESBP to address employee inquiries through accurate policy interpretation and consistent practice application. - Maintain meticulous, timely, and compliant documentation of all employee relations activities to ensure high-quality records and accurate ES metrics. - Collect and compile employee relations data to support reporting and identify areas for process improvement. - Provide informal coaching support on performance improvement and performance management queries. - Execute timely and compliant probation management, adhering to country-specific legal and cultural requirements. - Support the ER team during workplace investigations by providing requested data and liaising with the Legal team when necessary. - Collaborate with other Centers of Excellence to provide seamless employee support. - Exercise sound judgment to resolve employee relations issues within established policies and practices. - Ensure strict compliance across all employment management processes by integrating local, regional, and global policy requirements. - Recommend and implement appropriate actions to address employee concerns and mitigate risks. - Identify opportunities to streamline employee relations processes and contribute to best practices. - Serve as a primary point of contact for front-line support for employee questions and concerns. - Develop and implement efficient internal team procedures, seeking continuous process improvements. - Apply strong analytical skills to make well-reasoned decisions within defined policies and practices. - Establish collaborative relationships with operational management at all levels and Employee Success team members. **Qualifications:** - Minimum of 3 years of experience in human resources, preferably within a fast-paced, high-growth technology company. - Prior experience in people operations or shared service functions. - Experience as an HR generalist or ER specialist is advantageous. - Stakeholder management experience, especially at the senior leadership level. - Familiarity with case management systems and Workday is preferred. - Experience applying or implementing company policies and procedures. - Interest in AI and human/agent collaboration. - Ability to manage a high volume of employee cases. - Strong conflict resolution and problem-solving skills. - Ability to work in a diverse environment with ambiguity and multiple priorities. - Effective in working independently and in a team environment. - Strong professional verbal and written communication skills.,