Embedded Engineer - Technical Support

FOG (Future of Gaming) is a fast-growing company redefining amusement experiences with cutting-edge interactive gaming products. We design high-tech, physical games for entertainment centers worldwide, blending innovation, fun, and reliability.

Who are we looking for?

An awesome Technical Support Engineer to support our international clients remotely. You’ll ensure smooth game operations, diagnose and resolve hardware/electronics issues, and coordinate spare parts logistics—keeping players entertained without interruptions.

What you’ll do (be awesome!)

• Remote Troubleshooting: Diagnose and resolve electronics/hardware issues for global clients via online support.
• Warranty & Support: Manage service requests under our 1-year warranty & ANC service.
• Training & Documentation: Create manuals, video tutorials, and guide operators in basic troubleshooting.
• Fast Issue Resolution: Close support tickets within 24–72 hours and dispatch spare parts within 48 hours when needed.
• Support Tools: Use TeamViewer, AnyDesk etcto manage tickets and remote sessions.
• Inventory & Logistics: Coordinate spare parts shipping for quick international delivery.
• Proactive Monitoring: Deploy tools to detect and prevent issues before they impact gameplay.

What you’ll bring (pure awesomeness!)

• 1–3 years’ experience in electronics support or hardware diagnostics.
• Strong knowledge of electronic components, PCB troubleshooting, and connectivity issues.
• Basic technical setup & debugging skills across electronics, electrical, and software.
• Strong English communication, organizational skills, and comfort with Google Sheets/Docs.
• Flexibility to support clients across multiple global time zones.

What you’ll get

• Competitive pay for keeping gaming seamless.
• Remote role with a global impact.
• A chance to be part of a high-tech gaming revolution.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Paid time off
• Work from home

Application Question(s):

• Are you proficient in using Google Docs/Sheets?

Language:

• English (Preferred)

Work Location: In person