Email Support Executive

We are looking for a Customer Care Executive to join our team, specializing in handling inbound chat interactions with customers from the United States. Your main responsibility will be to provide exceptional customer service while promoting and selling products and services to boost revenue. You will act as the initial contact point for customers reaching out via chat, aiming to resolve their queries and identify opportunities to encourage purchases.

Key Responsibilities:

• Professionally respond to customer inquiries received through chat.
• Engage in meaningful conversations to understand customer needs and offer accurate information on products, pricing, and promotions.
• Actively identify and pursue upselling and cross-selling opportunities during customer interactions.
• Address customer objections empathetically and professionally, working towards closing sales.
• Maintain detailed records of all customer interactions, inquiries, and sales in the companys CRM system.
• Achieve or surpass personal and team sales goals.
• Stay informed about the companys offerings and keep up with industry trends and best practices.

Requirements:

• Excellent written English communication skills.
• Prior experience in customer service and sales, ideally in a chat or digital support environment.
• Ability to multitask, prioritize duties, and manage time efficiently.
• Strong problem-solving abilities with quick thinking.
• Comfortable working in a dynamic, fast-paced setting.
• Willingness to work in rotational shifts, including evenings, weekends, and holidays.
• Basic computer proficiency and familiarity with CRM platforms.

Education:

• Bachelors degree in any discipline is preferred.

If you are passionate about delivering top-notch customer service and have the skills to drive sales and upselling through chat support, we invite you to apply for this exciting role.

Role: Email Support
Industry: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full-Time, PermanentRole Category: Non-Voice

Education Qualifications:

• UG: Any Graduate, including B.Com, B.A, BBA, BMS (any specialization)
• PG: Any Postgraduate

Key Skills:

• Customer service and sales through chat
• Effective written communication
• CRM and computer skills
• Upselling and cross-selling expertise