Email Process Executive

TRIAD SOFTWARE PVT LTD

0 years

2 - 3 Lacs

Chennai

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

troubleshooting communication collaboration support development reporting analysis tracking

Work Mode

On-site

Job Type

Full Time

Job Description

Responding to Customer Emails: Providing timely and accurate responses to customer inquiries and resolving issues.
Managing Email Volume: Handling a high volume of emails efficiently and prioritizing tasks based on urgency.
Resolving Customer Issues: Troubleshooting and resolving customer problems related to products, services, or accounts. Maintaining Customer Satisfaction: Ensuring customer satisfaction through effective communication and problem resolution.
Collaboration: Working with other teams (e.g., technical support, product development) to address complex issues and improve processes. Documenting Interactions: Maintaining accurate records of customer interactions and solutions.
Reporting and Analysis: Tracking email volume, response times, and resolution rates to identify areas for improvement.
Staying Updated: Keeping up-to-date with company policies, procedures, and product information to provide accurate support.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,455.00 - ₹28,755.00 per month

Work Location: In person

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