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Skillveri Training Solutions Pvt Ltd
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Email Process Executive

Email Process Executive

Skillveri Training Solutions Pvt Ltd

0 years

|

2 - 3 Lacs

Posted:3 days ago| Platform: GlassDoor logo

Apply

Skills Required

support resolve transactions crm escalation collaboration service training

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support: Respond to customer inquiries, complaints, and requests through email in a timely and professional manner.
Problem Resolution: Troubleshoot and resolve customer issues related to products or services.
Information Provision: Provide accurate and detailed information to customers about products, services, and processes.
Record Keeping: Maintain accurate and detailed records of all customer interactions and transactions in a CRM system.
Escalation: Escalate complex or unresolved issues to the appropriate departments or supervisors.
Collaboration: Work with other team members to ensure consistent service delivery and to share customer feedback.
Process Improvement: Participate in training and provide feedback to help improve customer service processes.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,455.00 - ₹28,755.00 per month

Benefits:

Provident Fund

Work Location: In person

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Skillveri Training Solutions Pvt Ltd

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