Email & Non-Voice Process Professional

0 - 5 years

1 - 4 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

  • Manage and respond to customer inquiries via email.
  • Provide exceptional customer service and resolve issues professionally.
  • Work effectively in a team environment to achieve common goals.
  • Utilize problem-solving skills to address complex customer complaints.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to improve processes and procedures.

Job Requirements

  • Excellent written and verbal communication skills.
  • Ability to work in a non-voice process environment.
  • Strong problem-solving and analytical skills.
  • Experience working in a customer-facing role.
  • Ability to adapt to changing situations and priorities.
  • Strong attention to detail and organizational skills.

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