Email and Chat Process Intern

Company:

About Hirebridg Connect

Hirebridg Connect empowers emerging professionals through immersive, project-based internships that simulate real industry challenges. Our Email and Chat Support Internship is designed to help candidates develop strong written communication and customer service skills while managing real-time interactions across digital platforms.

Role Overview

As an Email and Chat Support Intern, you will be responsible for handling customer queries, resolving issues, and delivering a smooth support experience through written communication channels. You’ll work closely with internal teams to ensure timely and accurate responses that reflect the company’s values and service standards.

Key Responsibilities

• Respond to customer inquiries via email and live chat platforms
• Provide accurate information and resolve issues efficiently
• Maintain a professional and empathetic tone in all communications
• Document interactions and update customer records in CRM systems
• Escalate complex queries to relevant departments when necessary
• Ensure timely follow-ups and maintain response quality standards

Requirements

• Pursuing or recently completed a degree in Business Administration, Communications, or a related field
• Excellent written English and typing skills
• Familiarity with customer service tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus
• Ability to multitask and manage multiple chat windows simultaneously
• Strong attention to detail and problem-solving abilities
• Professional demeanor and a customer-first mindset

What You’ll Gain

• Real-world experience in digital customer support operations
• Internship Completion Certificate
• Letter of Recommendation for top performers
• Exposure to CRM platforms and support workflows
• Enhanced communication and conflict resolution skills