Ecommerce Executive

Job Title: E-Commerce Business Associate

Job Description

We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.

Job Objectives:

● To retain long-term consumer relationships.

● Coordinate with the E-Commerce Manager in planning promotional offers and product discounts.

● Organize e-commerce activities roles & responsibilities.

● Managing Online Portals of the clients.

● Manage online e-commerce accounts of clients.

● Respond to customer web inquiries regarding online merchandise or service orders.

● Assists customers with product selection, answer basic questions and suggests.

various product options that are available.

● Understanding client problems.

● Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue.

● Take accountability and responsibility for the work assigned

Competencies Required:

● Excellent written and verbal communication skills.

● Proficiency in MS Office and relevant software.

● Excellent organizational and time management skills

● Ability to work collaboratively with other departments.

● Handle multiple projects/assignments at the same time.

● Build client relations.

Preferred Education - Any Graduate or Post Graduate (BE/BBA/MBA)

Work Location & Job Type - You’ll be required to work full-time from our head office in Indore