Ecommerce Account Manager

Job Description

Job Summary: We are seeking a dynamic and detail-oriented Ecommerce Account Manager to handle day-to-day operations across multiple online marketplaces such as Amazon, Flipkart, Myntra, Meesho, Ajio, and others. The candidate should have strong knowledge of seller panels, cataloging, promotions, order/return handling, and reporting. Key Responsibilities: Manage product listings, pricing, and stock across various marketplaces Coordinate with warehouse and inventory team for smooth order processing Handle order processing, return/replacement cases, and customer escalations Upload and manage catalogs (image, content, attributes) using tools like Uniware, Vinculum, or Seller Central Track performance metrics such as Buy Box %, return rate, and ratings Run promotions and campaigns to boost visibility and sales Coordinate with platform support (Amazon, Flipkart, etc.) for tickets/issues Maintain regular reports in Excel and monitor daily sales Follow up with the design/content team for new product launches Ensure product visibility, accurate categorization, and keyword optimization Required Skills: Proficiency in ecommerce platforms (Amazon, Flipkart, etc.) Hands-on experience with Uniware / Vinculum / Easycom Strong Excel skills (VLOOKUP, Pivot, etc.) Basic knowledge of GST, invoicing, and returns Ability to multitask and prioritize workload Strong communication and coordination skills Qualifications: Bachelor’s degree in any discipline (B.Com/BCA preferred) Minimum 1–3 years of experience in ecommerce operations Experience in fashion/fmcg/electronics category is a plus Salary: Based on experience Employment Type: Full-Time Reporting To: Ecommerce Head / Operations Manager Job Types: Full-time, Permanent Schedule: Day shift Education: Bachelor's (Preferred) Experience: Accounting: 1 year (Preferred) Work Location: In person Expected Start Date: 22/06/2025