Ecommerce Account Manager

Job Summary:

We are seeking a dynamic and detail-oriented Ecommerce Account Manager to handle day-to-day operations across multiple online marketplaces such as Amazon, Flipkart, Myntra, Meesho, Ajio, and others. The candidate should have strong knowledge of seller panels, cataloging, promotions, order/return handling, and reporting.

Key Responsibilities:

• Manage product listings, pricing, and stock across various marketplaces
• Coordinate with warehouse and inventory team for smooth order processing
• Handle order processing, return/replacement cases, and customer escalations
• Upload and manage catalogs (image, content, attributes) using tools like Uniware, Vinculum, or Seller Central
• Track performance metrics such as Buy Box %, return rate, and ratings
• Run promotions and campaigns to boost visibility and sales
• Coordinate with platform support (Amazon, Flipkart, etc.) for tickets/issues
• Maintain regular reports in Excel and monitor daily sales
• Follow up with the design/content team for new product launches
• Ensure product visibility, accurate categorization, and keyword optimization

Required Skills:

• Proficiency in ecommerce platforms (Amazon, Flipkart, etc.)
• Hands-on experience with Uniware / Vinculum / Easycom
• Strong Excel skills (VLOOKUP, Pivot, etc.)
• Basic knowledge of GST, invoicing, and returns
• Ability to multitask and prioritize workload
• Strong communication and coordination skills

Qualifications:

• Bachelor’s degree in any discipline (B.Com/BCA preferred)
• Minimum 1–3 years of experience in ecommerce operations
• Experience in fashion/fmcg/electronics category is a plus

Salary: Based on experienceEmployment Type: Full-TimeReporting To: Ecommerce Head / Operations Manager

Job Types: Full-time, Permanent

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Accounting: 1 year (Preferred)

Work Location: In person

Expected Start Date: 22/06/2025