EA Cum Client Representative Manager (Female)

As the Client Relations Manager, your role is crucial in maintaining the firm's reputation for excellence by ensuring that every project runs smoothly and that the client experience is consistently positive and seamless. You will be the primary point of contact for high-profile clients, overseeing all client interactions and managing expectations. - Act as the primary point of contact for clients from initial consultation through to project completion and beyond, ensuring clear, consistent communication at every stage. - Build and maintain strong, positive relationships with existing and prospective clients, delivering personalized and high-touch service that exceeds expectations. - Collaborate with internal teams to ensure client requirements are clearly communicated, understood, and executed on time and within budget. - Meet with clients to understand their vision, preferences, and expectations, providing expert advice on design, project scope, and timelines. - Address any client concerns promptly and professionally, working to resolve them in a manner that upholds the firm's reputation. - Regularly assess client satisfaction and obtain feedback on projects to ensure continuous improvement of service and project delivery. - Assist in identifying opportunities for business growth and represent the firm at high-profile events, client meetings, and networking opportunities. - Maintain detailed records of client communications, project milestones, and any special requests or requirements. - Proven experience in a client-facing role within a luxury service-oriented industry. - Strong understanding of luxury markets and effective communication skills with high-net-worth individuals. - Exceptional communication and interpersonal skills, with the ability to influence and build rapport. - Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously. - Ability to maintain discretion and confidentiality in handling sensitive client information. - Previous experience in project management or working with architectural/design teams is a plus. - Passion for architecture, design, and delivering exceptional customer service. - Bachelor's degree in business, communications, or related field (preferred but not required).,