E2E Solution Support Specialist

• The End-to-End (E2E) Solution Support Specialist role calls for a holistic approach to identifying and resolving issues in VoX, 5G, DM, and PaCo solutions running on both bare-metal servers and cloud-based networks.
• In this role, you will be part of a globally distributed team and will have the opportunity to partner with key Nokia customers across regions, working on unique, cutting-edge, and challenging customer networks and solutions.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Troubleshoot challenging, business-critical cases (standard and emergency) across multiple network elements, driving customer fault analysis and resolution.
• Provide an end-to-end (E2E) perspective when element-level analysis does not fully explain the fault, ensuring holistic problem solving.
• Contribute to system-level Root Cause Analysis (RCA), ensuring completeness with an E2E view and clear documentation.
• Recommend improvements related to system dimensioning, configurations, and processes to enhance stability and performance. Act as a persistent problem solver, and build E2E expertise across the team.
• Coordinate with support teams from other Business Groups to maintain global E2E control of the customer solution, including participation in on-call rotations and occasional travel (up to 10%).
• Drive and facilitate partnership among diverse stakeholder groups to secure aligned, timely solutions. Act as a persistent problem solver, actively sharing knowledge, partnering with peers, and building E2E expertise across the team.

Qualifications

You-Have

• Bachelor's degree or equivalent with 9+ years of experience in Packet Core Domain (CMM/CMG/AMF/SMF/UPF) with Tier3 / R&D level of expertise/experience
• Exposure to E2E IMS/VoLTE, VoNR troubleshooting (especially on Call flow, GTP, SIP, Diameter, S1, HTTPS protocol needed)
• Efficiency of using KPIs and Alarms for E2E troubleshooting in the PaCo Domain and practical experience on 5G Packet Core (AMF/SMF/UPF)
• Knowledge and working experience on CBIS/NCS / Public Cloud (AWS, GCP) and IP Networking are mandatory
• Strong communications and leadership skills to interact/coordinate/drive investigation from an end-to-end angle

Nice-to-Have

• Knowledge in Packed Core dimensioning/capacity would be a plus
• Experience in IMS/VoLTE with Tier3 / R&D level of expertise/experience would be a plus
• Has experience working under pressure and with strict deadlines (Emergency, Code Red)
• Self-driven, independent, and passionate with a strong sense of ownership and experience working with teams spread across different regions.