Cilicant Private Limited is a leading manufacturer and supplier of high-quality packaging solutions, dedicated to ensuring product integrity through innovative and efficient packaging materials. We serve a wide range of industries globally, offering reliable solutions tailored to meet our customers' requirements. Cilicant has established itself as a leader in the desiccant market, delivering high-quality solutions to protect moisture-sensitive products from the damaging effects of humidity. Our commitment goes beyond qualitywe prioritize exceptional customer service, timely delivery, and reduced transportation risks to ensure a seamless experience for our clients.
We proudly hold a Drug Master File with the USFDA and a Health Canada Master File, demonstrating our dedication to global regulatory compliance. Our manufacturing facility is cGMP-certified and adheres to ISO 15378:2017 standards. Additionally, our in-house R&D and testing laboratory align with the latest USP standards, ensuring the consistent delivery of safe and effective solutions.
1. Marketplace Operations & Account Health:
- Manage daily end-to-end operations on Amazon.in, Flipkart, Blinkit & other online platforms.
- Coordinate with internal teams for product availability, shipment inward appointments, labelling, shipping and fulfilment.
- Monitor promotions, deals, coupons enrolment on a daily basis.
- Monitor & maintain account health metrics like Late Dispatch Rate, Cancellation Rate, Return Rate, Out of Stock Rate, Local In-Stock Rate & other policy compliance indicators on a continual basis.
2. Inventory & Logistics Coordination:
- Collaborate with warehouse and logistics teams for inventory planning and timely order fulfilment.
- Manage FBA shipments (Amazon), Flipkart Smart Fulfilment and other bulk shipments to ensure high Fill rates & In-Stock rate.
- Track dispatches, delivery timelines to maintain strong seller performance and ratings.
3. Cataloguing & Listing:
- Create & upload product catalogues, including bulk listings and product variations.
- Optimize product listings daily - titles, descriptions, bullets, keyword, etc.
- Ensure correct pricing, categorization, imagery, A+ content, product listing quality score and other listing quality hygiene factors.
4. Performance & Sales Analysis:
- Track sales performance, orders, and returns on a daily/weekly/monthly basis.
- Monitor buy box ownership, product visibility, product ratings, reviews & rankings, seller feedbacks, etc.
- Prepare reports on sales trends, category performance, and product movement insights.
5. Customer Service:
- Address customer queries, complaints, and returns in coordination with support teams.
- Resolve issues related to claims, A-to-Z Guarantee, or negative feedback promptly and professionally.
Desired Qualifications & Skills:
- 4-5 years of experience in managing eCommerce marketplaces (Amazon, Flipkart, etc.).
- Strong proficiency in MS Excel (VLOOKUP, Pivot, formulas).
- Excellent communication skills, especially for handling emails, calls, chats, and messages with marketplace support teams, customers, and other stakeholders.
- Ability to multitask, meet deadlines, and work independently or collaboratively in a team environment.
- Familiarity with marketplace seller dashboards and analytics.
- Positive, results-driven attitude with strong work ethics.
Why Join Us?
- Opportunity to work with a leading packaging solutions provider.
- Collaborative and growth-oriented work environment.
- Exposure to global markets and international trade practices
- CILICANT Private Limited, Pune
- Visit us at www.cilicant.com
Location:
Unit III, Gat No. 170-173, Taluka Haveli, Fulgaon, Pune, Maharashtra 412216