E-Commerce Specialist

Cilicant Private Limited is a leading manufacturer and supplier of high-quality packaging solutions, dedicated to ensuring product integrity through innovative and efficient packaging materials. We serve a wide range of industries globally, offering reliable solutions tailored to meet our customers' requirements. Cilicant has established itself as a leader in the desiccant market, delivering high-quality solutions to protect moisture-sensitive products from the damaging effects of humidity. Our commitment goes beyond qualitywe prioritize exceptional customer service, timely delivery, and reduced transportation risks to ensure a seamless experience for our clients.

We proudly hold a Drug Master File with the USFDA and a Health Canada Master File, demonstrating our dedication to global regulatory compliance. Our manufacturing facility is cGMP-certified and adheres to ISO 15378:2017 standards. Additionally, our in-house R&D and testing laboratory align with the latest USP standards, ensuring the consistent delivery of safe and effective solutions.

1. Marketplace Operations & Account Health:

• Manage daily end-to-end operations on Amazon.in, Flipkart, Blinkit & other online platforms.
• Coordinate with internal teams for product availability, shipment inward appointments, labelling, shipping and fulfilment.
• Monitor promotions, deals, coupons enrolment on a daily basis.
• Monitor & maintain account health metrics like Late Dispatch Rate, Cancellation Rate, Return Rate, Out of Stock Rate, Local In-Stock Rate & other policy compliance indicators on a continual basis.

2. Inventory & Logistics Coordination:

• Collaborate with warehouse and logistics teams for inventory planning and timely order fulfilment.
• Manage FBA shipments (Amazon), Flipkart Smart Fulfilment and other bulk shipments to ensure high Fill rates & In-Stock rate.
• Track dispatches, delivery timelines to maintain strong seller performance and ratings.

3. Cataloguing & Listing:

• Create & upload product catalogues, including bulk listings and product variations.
• Optimize product listings daily - titles, descriptions, bullets, keyword, etc.
• Ensure correct pricing, categorization, imagery, A+ content, product listing quality score and other listing quality hygiene factors.

4. Performance & Sales Analysis:

• Track sales performance, orders, and returns on a daily/weekly/monthly basis.
• Monitor buy box ownership, product visibility, product ratings, reviews & rankings, seller feedbacks, etc.
• Prepare reports on sales trends, category performance, and product movement insights.

5. Customer Service:

• Address customer queries, complaints, and returns in coordination with support teams.
• Resolve issues related to claims, A-to-Z Guarantee, or negative feedback promptly and professionally.

Desired Qualifications & Skills:

• 4-5 years of experience in managing eCommerce marketplaces (Amazon, Flipkart, etc.).
• Strong proficiency in MS Excel (VLOOKUP, Pivot, formulas).
• Excellent communication skills, especially for handling emails, calls, chats, and messages with marketplace support teams, customers, and other stakeholders.
• Ability to multitask, meet deadlines, and work independently or collaboratively in a team environment.
• Familiarity with marketplace seller dashboards and analytics.
• Positive, results-driven attitude with strong work ethics.

Why Join Us?

• Opportunity to work with a leading packaging solutions provider.
• Collaborative and growth-oriented work environment.
• Exposure to global markets and international trade practices
• CILICANT Private Limited, Pune
• Visit us at www.cilicant.com

• Location:

  Unit III, Gat No. 170-173, Taluka Haveli, Fulgaon, Pune, Maharashtra 412216