E-commerce Executive

Key Responsibilities:

Marketplace Management:

• Handle backend operations across platforms like Amazon, Flipkart, Myntra, TATA CLiQ, Nykaa, Ajio, Shopify, etc.
• Create, update, and maintain product listings with high accuracy and consistency.
• Regularly refresh product images and content to ensure listings remain competitive and attractive.

Order Management:

• Monitor incoming orders for accuracy in pricing and product details.
• Coordinate with the warehouse to ensure timely order fulfillment as per marketplace SLAs.
• Liaise with account managers from marketplaces to resolve operational challenges.

Inventory Management:

• Manually or automatically update stock levels across all platforms.
• Monitor fast-moving SKUs and coordinate restocking to avoid stock-outs.
• Analyze sales trends to optimize inventory planning.

Daily Operations & Coordination:

• Collaborate with internal teams including marketing, accounts, and customer support for smooth e-commerce functioning.
• Ensure alignment between marketplace activities and brand goals.

Reporting:

• Prepare and share Daily Sales Reports (DSR).
• Conduct in-depth sales performance analysis to support decision-making.

Warehouse Coordination:

• Track and ensure timely dispatch of B2B and B2C orders as per defined TAT and SLA.

Marketing & Promotions:

• Support in executing digital marketing activities like Product Listing Ads (PLA), Amazon Marketing Services (AMS), Flipkart Ads, etc.
• Assist in implementing visibility-boosting strategies to meet platform-specific targets.

Sales Growth:

• Work towards achieving monthly and quarterly sales targets.
• Stay updated with trends and developments in the e-commerce ecosystem.

Requirements:

• 1 to 3 years of experience in e-commerce operations, preferably in the personal care or beauty industry.
• Strong knowledge of leading marketplaces such as Amazon, Flipkart, Myntra, Nykaa, Ajio, Tata CLiQ, and Shopify.
• Proficiency in MS Excel, Google Sheets, and tools like Google Analytics.
• Excellent communication and coordination skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Detail-oriented with a strong sense of ownership.