E-Commerce Executive

Job Summary:

We are looking for a detail-oriented and organized E-commerce Executive to manage day-to-day operations for both online and offline sales channels. This role includes processing orders, managing inventory, handling customer communication, and supporting sales reporting and coordination across B2B and B2C segments.

Key Responsibilities:Order and Inventory Management

• Process and fulfill daily online and offline orders accurately and on time
• Monitor and manage stock levels across all sales channels
• Coordinate with warehouse or dispatch teams for timely deliveries
• Handle order cancellations, returns, replacements, and related claims

Sales and Data Reporting

• Maintain and update daily sales and inventory reports
• Track and reconcile sales and stock data across multiple channels
• Provide regular reporting to management on sales performance and inventory status

Customer Relationship Management

• Communicate with customers to handle pre-sales inquiries and post-sales support
• Manage customer communication over phone, email, and messaging platforms
• Maintain accurate customer records and follow-up schedules

Offline Sales Coordination

• Support B2B order processing, documentation, and communication
• Coordinate with internal teams to ensure smooth delivery and client satisfaction
• Assist in generating quotations, invoices, and basic sales documentation

Requirements:

• Bachelor’s degree in Business, Commerce, Marketing, or a related field
• 0–2 years of experience in e-commerce, sales operations, or customer service
• Strong organizational and time management skills
• Proficiency in spreadsheets and basic reporting
• Clear and professional communication skills
• Ability to work independently and handle multiple tasks

Preferred Qualifications:

• Understanding of basic e-commerce processes
• Prior experience in B2B or B2C sales coordination
• Familiarity with customer service and basic sales documentation practices

What We Offer:

• Exposure to both online and offline commerce operations
• A supportive and growth-focused work environment
• Opportunities for learning and career advancement
• Competitive compensation with performance-based reviews

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person