E-commerce Executive ( Digital Marketing )

About the Role:

We are seeking a self-driven, computer-savvy, and detail-oriented individual to join our

team as a Back Office, Website & Social Media Support Specialist for our luxury

jewelry e-commerce brand. This hybrid role involves managing website content,

handling online orders, conducting product and competitor research, and supporting

day-to-day social media activities. The ideal candidate is proactive, reliable, and

capable of managing tasks independently with minimal supervision.

Key Responsibilities:

1. Website & Product Content Management

Maintain and update product listings, including titles, descriptions, pricing,

images, and specifications.

Ensure all product information on the website is accurate, consistent, and up to

date.

Perform regular quality checks on website content and layout.

2. Website Testing & Functionality

Test website features (navigation, filters, checkout process) across devices.

Identify and document bugs or user experience issues.

Communicate findings to technical teams for resolution.

3. Order Processing & Fulfillment Support

Monitor and verify customer orders through the website.

Coordinate with the fulfillment team to ensure timely and accurate shipping.

Assist with basic customer service tasks related to orders, if needed.

4. Data Research

Conduct online research for pricing, product trends, and competitor

benchmarking.

Organize and present findings to support merchandising and marketing

decisions.

5. Social Media Marketing Support

Assist in planning, creating, and scheduling posts across platforms (Instagram,

Facebook, Pinterest, etc.).

Help manage community engagement, such as responding to messages and

comments.

Track performance metrics and suggest improvements based on engagement

insights.

Qualifications:

Self-driven with the ability to work independently and manage time effectively.

Experience in e-commerce, back office support, or digital marketing roles.

Strong computer skills and comfort using digital tools and platforms.

Detail-oriented with excellent organizational skills.

Familiarity with jewelry products or terminology is a plus.

Proficiency in Excel/Google Sheets; experience with e-commerce platforms like

Shopify is preferred.

Basic understanding of social media platforms and marketing trends.

Strong written communication skills, especially for product content and social

Media captions.

Job Type: Full-time

Pay: Up to ₹420,000.00 per year

Work Location: In person