E-Commerce Customer Support Executive

Position Summary

Responsible for product up selling and cross selling to maximize online sales. Acquire complete product and process knowledge for effective communication with customers. Act as a bridge between customers and internal respective stakeholders.

Principle Accountabilities

 Responsible for Handling Enquiries through various channels and provide relevant answers to customers through Live Chat, Phone calls, e-mail, WhatsApp messenger etc., regarding products and brand.

 Able to communicate concisely our company policies to the customer.

 Assist clients for on-line orders.

 To co-ordinate between customer, merchandiser and designer to get the requirements of the customers and implement the same.

 Responsible for booking and follow-up with factory coordinator until the product gets dispatched.

 Working closely with the Merchandising teams and liaise with logistics to ensure on time products delivery to the customers.

 Responsible for informing merchandising for any E-Com Inventory updating

 Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry

 Responsible for managing the Leads and converting them into Sales

 Responsible to update the Lead management Software with all the current Leads, Follow-up the dates and closing the same in coordination with the store team and the customers

 Assist customers with after-sales service issues

 Responsible for sharing promotions from the CLP platform through WhatsApp.

 Develop collaborative, positive working relationships with the retail front line sales personnel

Desired Skills And Experience

 Excellent Customer Service skills

 Good Interpersonal skills & Excellent Communication Skills

 Personality & Grooming skill

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person