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E-commerce Business Analyst

E-commerce Business Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Royal Cyber

8 - 13 years

5 - 9 Lacs

chennai

Posted:1 day ago| Platform:

Apply

Skills Required

order management computer science data analysis sap analytical visio adobe jira digital marketing salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: E-commerce Business Analyst Experience: 8+ Years Location: Offshore Remote Employment Type: Full-time Job Summary: We are seeking an experienced E-commerce Business Analyst with a strong background in digital commerce platforms, customer journey optimization, and end-to-end business process mapping. The ideal candidate will collaborate with cross-functional teams to define business requirements, translate them into technical specifications, and drive the successful implementation of e-commerce solutions that enhance user experience and operational efficiency. Key Responsibilities: Work closely with business stakeholders, product owners, and technical teams to gather, analyze, and document business requirements for e-commerce initiatives. Translate business needs into detailed functional and non-functional requirements, user stories, and acceptance criteria. Partner with UX/UI designers to ensure customer experience and journey mapping align with business goals. Collaborate with development and QA teams to ensure the successful delivery of enhancements, new features, and integrations. Conduct data analysis to identify opportunities for improving conversion rates, customer retention, and digital performance metrics. Drive process improvements, identify system gaps, and propose scalable e-commerce solutions. Facilitate workshops, sprint planning sessions, and stakeholder reviews. Support UAT (User Acceptance Testing) by preparing test scenarios, validating functionalities, and ensuring deliverables meet business expectations. Stay up to date with e-commerce trends, technologies, and industry best practices (e.g., headless commerce, omnichannel, personalization, digital marketing analytics). Required Skills & Qualifications: Bachelor s degree in Business Administration, Computer Science, Information Systems, or related field. 8+ years of experience as a Business Analyst, with at least 5 years in e-commerce or digital transformation projects. Hands-on experience with e-commerce platforms such as Adobe Commerce (Magento), Commercetool,Shopify Plus, Salesforce Commerce Cloud, SAP Hybris, or similar. Strong understanding of order management, payment gateways, inventory, and fulfillment workflows. Familiarity with Agile/Scrum methodologies and working in a product-based environment. Proficient in requirement elicitation, documentation, wireframing, and process mapping tools (e.g., Jira, Confluence, Miro, Visio). Excellent analytical, communication, and stakeholder management skills. Ability to work independently, prioritize deliverables, and manage multiple projects simultaneously.
nan

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E-commerce Business Analyst