E-com Ops Executive

As an E-commerce Operations Executive, your main responsibility will be to manage and streamline daily operations on our e-commerce platform. This includes order management, logistics coordination, inventory oversight, and customer support to ensure a seamless shopping experience. You will work closely with vendors, shippers, and internal teams to maintain service level agreements (SLAs) and ensure smooth order fulfillment. Key Responsibilities: - Process and monitor orders across the platform, ensuring timely fulfillment. - Work with vendors and shipping partners to track deliveries, resolve logistics issues, and maintain SLAs. - Oversee inventory levels, bulk uploads, and product listings to ensure accuracy and integrity on the platform (preferably Shopify). - Liaise with vendors to manage stock updates, pricing, and order processing. - Handle customer inquiries and complaints via phone, chat, and email, ensuring quick resolutions for returns, replacements, and claims. - Maintain records of orders, returns, and inventory while identifying areas for process improvement. Qualifications: - Minimum 1 year of experience in e-commerce operations, including order and inventory management. - Familiarity with Shopify or similar e-commerce platforms, including bulk product uploads. - Proficiency in Microsoft Excel for data management and reporting. - Strong coordination skills to manage vendors, logistics partners, and customer queries. - Excellent problem-solving, communication, and organizational skills. - Ability to multitask in a fast-paced environment with keen attention to detail. - Bachelor's degree in Business, Commerce, or a related field.,