E-com Ops Executive

As an E-commerce Operations Executive, your primary responsibility will be to oversee and optimize daily operations on our e-commerce platform. You will be in charge of managing order processing, coordinating logistics, monitoring inventory levels, and providing top-notch customer support to ensure a seamless shopping experience for our customers. Working closely with vendors, shipping partners, and internal teams, you will be instrumental in maintaining service level agreements (SLAs) and ensuring efficient order fulfillment. Your key responsibilities will include processing and monitoring orders, coordinating with vendors and shipping partners for timely deliveries, tracking inventory levels and product listings accuracy, managing stock updates and order processing with vendors, handling customer inquiries and complaints promptly, and maintaining operational records for reporting and process improvement. To excel in this role, you should have a minimum of 1 year experience in e-commerce operations, with proficiency in platforms like Shopify for bulk product uploads. You should also be adept at using Microsoft Excel for data management and reporting, possess strong coordination skills to manage various stakeholders, exhibit excellent problem-solving, communication, and organizational abilities, be able to multitask effectively in a fast-paced environment, and hold a Bachelor's degree in Business, Commerce, or a related field. If you are a proactive and detail-oriented individual with a passion for e-commerce operations and a commitment to delivering exceptional customer service, we would love to have you join our team and contribute to the success of our e-commerce platform.,