e-Client Services Professional

Nomura

2 - 6 years

2 - 6 Lacs

Mumbai Maharashtra India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

electronic trading platforms eFX trading Market Knowledge client onboarding Customer Support OTC FX products

Work Mode

On-site

Job Type

Full Time

Job Description

Responsible for providing clients with access to electronic liquidity on Multi Dealer Platforms and Nomura Live (Nomura's FX trading platform). This involves daily interaction with sales and trading.
Handling configuration of onboarding clients to trade with Nomura on electronic platforms- acting as the central point of contact for key institutional clients.
First line customer support for clients requiring assistance with electronic trading. Partnering with sales, trading and technology to resolve client issues.

Key objectives critical to success:

Ensuring that Nomura s eFX clients are granted electronic trading access in accordance with agreed procedures and policies in a seamless and efficient fashion - putting the client s experience first.
Providing the eFX business and clients with real time support to facilitate a first class trading experience for the client.
Build strong relationships with external and internal stakeholders to maintain an optimal operating model

Mind Set:

Mandatory Desired Domain
Minimum 2/3 years of experience working within markets.
Knowledge of OTC and Cash FX products and markets is desirable - as is exposure to electronic trading.
Experience in a markets client service role is preferential.
Ability to manage multiple stakeholders and interact with all levels of individuals in the business.
Understanding of Global markets and electronic FX business
Ability to multi task and work in a high pressure environment is critical.
Excellent team work and communication skills.
Advanced excel skills are advantageous.
Hands-on on any basic electronic application.

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