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Dynamics 365 Platform Engineer

0 years

0 Lacs

Greater Kolkata Area

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

service development azure monitoring power integration routing chat management configuration javascript diagnostics design data query dax calculations terraform code analytics duration

Work Mode

Remote

Job Type

Full Time

Job Description

Role : Dynamics 365 Platform Engineer Exp : 8+yrs Job Description We are seeking a highly experienced Dynamics 365 Platform Engineer to join our team on a 6-month remote contract. The ideal candidate will have extensive hands-on experience in Dynamics 365 Customer Service module and a strong technical foundation in plugin development, Azure monitoring, and Power BI integration. Key Responsibilities Implement and optimize Dynamics 365 Customer Service functionalities including : Unified Routing Live Chat Integration Knowledge Articles Management Service Level Agreements (SLAs) Copilot Studio Configuration Develop and customize functionalities using JavaScript and C# / Plug-Ins. Utilize Azure Application Insights for performance monitoring and write KQL queries for diagnostics. Design and deliver dashboards using Power BI, including : Data modeling M Query (Power Query) DAX calculations Work with Terraform for infrastructure as code. Handle data transformation and analytics using Snowflake. Required Skills Deep knowledge of Dynamics 365 Customer Service. Proficiency in JavaScript, C#, and custom plugin development. Strong command of Azure Application Insights and KQL queries. Experience in Power BI (data modelling, M, DAX). Familiarity with Terraform and Snowflake is a must. Ability to work independently in a client-facing, remote setup. Type : Remote Duration : 6 months but extendable upto 1yr Shift : 12 PM - 9 PM IST Dynamics 365 Customer Service, With Experience In Unified Routing Live Chat Knowledge Articles SLAs Copilot Studio JavaScript C# / Plug-Ins Azure Application Insights (inc. KQL queries) Power BI (visualisation, data modelling, M, DAX) Terraform Snowflake (ref:hirist.tech) Show more Show less

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